Return & Cancellation Policy

Return, Cancellation and Refund Policy

Thank you for choosing 5 Star Tuning to help you customize your vehicle. We take pride in the products we offer and the technical expertise we provide. If you need to return a product, please review the following return and refund policy:

  1. Flash Devices
    • Opened Flash Devices: Returns within 30 calendar days are subject to a 30% restocking fee of the purchase price.
    • Calibrated Flash Devices: All flash devices (shipped or unshipped) that have calibrations performed prior to return are subject to a 30% restocking fee. No exceptions.
  2. Intake and Exhaust Items
    • Opened and Installed Items: These items are non-refundable.
    • Unopened Items: Returns for unopened intakes and exhaust items are subject to a 20% restocking fee. Shipping costs on these items are non-refundable.
  3. Spark Plugs & Thermostats
    • Due to the delicate nature of the items, these items are non-refundable.
  4. Return Window
    • Items returned after 30 days of purchase are non-refundable.
  5. Shipping Costs
    • All shipping costs associated with a product purchase are non-refundable.
  6. Tunes and Calibrations
    • Free Updates: Any tune/calibration is eligible for free updates for 30 days after purchase.
    • After 30 Days: Updates requested after 30 days will incur a fee.
    • Third-Party Parts: Any updates required due to parts not purchased from 5 Star Tuning will incur a charge.
    • Email Tunes: All email tunes are non-refundable. No exceptions.
  7. Open Box / Garage Sale Deal Items
    • Due to the instant savings and sometimes discontinued nature of these products, these items are non-returnable.
  8. Built-to-order Supercharger/Turbo Kits & Special Order Products: A 30% restocking fee will be applied, and shipping costs will not be refunded. Credit will be issued once system is received back and inspected to be in uninstalled/original condition.
  9. Order Cancellations
    • Orders canceled due to unsupported devices, disregard for emissions policies, or customer-requested cancellations will be refunded less credit card processing fees.
  10. Return Authorization
    • RMA Number Required: All returns must have an RMA# (Return Merchandise Authorization Number) before being shipped back to us.
    • Unauthorized Returns: Any return sent without an RMA# will not be processed, and no credit or refund will be issued.

By placing an order with 5 Star Tuning, you acknowledge and accept this return and refund policy.

For any questions regarding returns or to obtain an RMA#, please contact our customer service team.